Frequently
Asked Questions
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The best available rate is always on our official website. Booking direct also gives you access to member offers, flexible cancellation on eligible rates, and direct support from our team, with no third-party booking fees.
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Cancellation terms depend on the rate you book. Flexible rates allow free cancellation up to a set period before arrival, while advance-purchase or non-refundable rates offer lower prices in exchange for stricter terms. The exact policy is shown at the time of booking and in your confirmation email.
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We accept major credit and debit cards. Specific accepted cards and any deposit or pre-authorization requirements are confirmed at the time of booking and at check-in.
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Yes, complimentary WiFi is available for all guests throughout the property.
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Yes, children are welcome. Charges for extra beds or occupancy depend on the child's age and room type, and are confirmed at the time of booking.
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To reach Colere 1600 (Rifugio Colere 1600 by Cloud 7 Hotels) located at 1,600 meters in the Polzone locality of Colere, Italy, drive to the main parking area at the base station in Via Carbonera 28, Colere, leave your car, and complete the final leg via the local gondola/cable car system. The Hotel is not accessible by road.